CURRICULUM VITAE
Resume
Healthcare social work, advocacy, and operations.
Professional Summary
Healthcare operations, member advocacy, and social work professional with experience in care coordination, claims and billing support, policy research, compliance, audit operations, and complex case resolution. Skilled in identifying barriers to care, connecting individuals with resources, analyzing service trends, maintaining accurate documentation, and collaborating across interdisciplinary and operational teams.
My professional interests center on healthcare social work, advocacy, healthcare access, utilization management, policy, and reducing systemic barriers that affect underserved communities.
Education
Tulane University
Master of Social Work (MSW)
EXPECTED 2026
Focus areas include healthcare social work, policy and advocacy, community practice, research, program evaluation, and direct social work practice.
Capella University
Master of Business Administration (MBA), Project Management
2025
Capella University
Bachelor of Science in Psychology
2024
Employment
Courtyard/Residence Inn Marriott Downtown Austin
Night Auditor
2026 – PRESENT
- Manage overnight operations across a dual-property hotel environment.
- Perform financial auditing, reconciliation, operational reporting, and administrative functions.
- Resolve escalated guest concerns and coordinate service recovery.
- Document incidents and collaborate with management, security, valet, and other operational teams.
UnitedHealthcare
Member Advocate
2023 – 2026
- Coordinated member care through healthcare referrals, scheduling, follow-up, and access to resources.
- Conducted needs assessments and identified barriers to healthcare access.
- Resolved complex member concerns while maintaining 95% SLA compliance.
- Processed claims and billing inquiries while maintaining HIPAA and regulatory compliance.
- Analyzed inquiry trends and contributed to a 15% reduction in case turnaround time.
- Developed training materials that improved onboarding efficiency by 20%.
- Served as a Subject Matter Expert and supported peers with complex cases.
Spectrum, Charter Communications
Serviceability Representative II
2019 – 2023
- Verified service eligibility and processed service requests.
- Collaborated across departments to resolve complex serviceability issues.
- Supported workflow optimization, policy compliance, and operational efficiency.
Credit Human Bank
Teller
2017 – 2018
- Processed financial transactions with accuracy while maintaining regulatory compliance.
- Assisted customers with account management and financial service needs.
Internship Experience
National Association of Social Workers, Texas/Louisiana/Oklahoma
Social Work Intern
2026 – PRESENT
My field experience focuses on macro social work, public policy, legislative advocacy, and community engagement.
- Conduct policy and legislative research affecting social workers and the communities they serve.
- Draft reports, policy materials, and advocacy resources.
- Analyze systemic barriers affecting underserved communities.
- Collaborate with social workers, community organizations, and advocacy partners.
- Support legislative and advocacy initiatives across Texas, Louisiana, and Oklahoma.
Volunteer Work
Community engagement is an important extension of my professional work. My volunteer experiences reflect my commitment to advocacy, food access, community service, and creating meaningful change beyond the workplace.
VIEW VOLUNTEER EXPERIENCEProjects
Social Work Confidential
An educational platform created to make social work education, professional development, and ASWB exam preparation more engaging and accessible.
VISIT SOCIAL WORK CONFIDENTIALProject Management Micro-Internship
FORAGE | 2024
Applied project management principles to real-world scenarios involving planning, stakeholder communication, workflow optimization, deliverable tracking, and project objectives.
Skills
HEALTHCARE & SOCIAL WORK
POLICY & COMMUNITY
OPERATIONS & COMPLIANCE
PROFESSIONAL & TECHNICAL
Certifications & Training
Research Coordinator I
Tulane University
Good Clinical Practice (GCP)
Certification
Google Project Management
Coursera
Excel Training
SimonSez
Contact
For opportunities or collaboration, reach me at ericajewmsw@gmail.com.